Is this software or a service?+
Both. You receive a working AI system, but Skillforce operates it as a managed service: monitoring, maintenance, skill tuning and support are included.
Will a worker act without approval?+
Only inside boundaries you explicitly approve. New deployments normally begin in draft or recommendation mode, with external actions held for human approval.
Do we need to replace our existing tools?+
No. The goal is to work with the inbox, CRM, documents and collaboration tools your team already uses. Integration feasibility is confirmed during activation.
What happens when the worker is unsure?+
It escalates. Exceptions are part of the operating design, not treated as an embarrassing edge case. Those cases also become the input for future skill tuning.
Can we start with a different role?+
Yes, if the workflow is repeated, measurable and safe to operate with defined approvals. The founding roster shows the patterns we can deploy fastest.